if showNormal then %>
-<h3>Choose a category:</h3>
+<ul>
+<li> If you want to <b>request permission to configure a domain</b>, use <a href="domain">the separate form for that</a>.</li>
+<li> If you want to <b>request installation of a Debian package</b>, use <a href="apt">the separate form for that</a>.</li>
+<li> If you want to <b>request a Mailman mailing list</b>, use <a href="list">the separate form for that</a>.</li>
+<li> If you want to request <b>anything related to the ability to open network connections on particular ports or to particular hosts</b>, or you want permission to <b>have a crontab</b> or <b>use FTP</b>, see the <a href="sec">security settings</a> page.</li>
+<li> If you want to request <b>a MySQL or Postgres user account</b> or <b>a database</b>, then today is your lucky day! You don't need to ask anyone for permission to do that. Follow <a href="http://wiki.hcoop.net/wiki/UsingDatabases">the instructions on our wiki</a>.
+</ul>
+
+<h3>Otherwise...</h3>
+
+<p>Visit <a href="https://bugzilla.hcoop.net/enter_bug.cgi">our Bugzilla database</a> to open a custom issue. You can log in there using the same username and password that you are using to access this portal.</p>
+
+<!--h3>Choose a category:</h3>
<% foreach (sub, cat) in Support.listCategoriesWithSubscriptions you do %>
<a href="issue?cat=<% #id cat %>"><% Web.html (#name cat) %></a>: <% Web.html (#descr cat) %>
<a href="support?del=<% #id cat %>">[Delete]</a>
<% end %>
<br>
-<% end %>
+<% end %>-->
<% if admin then %>