Join script should rule out retired usernames

[bpt/portal.git] / support.mlt

diff --git a/support.mlt b/support.mlt
index e391e71..077ba4e 100644 (file)
--- a/support.mlt
+++ b/support.mlt
@@ -73,13 +73,15 @@ if showNormal then %>
 <li> If you want to request <b>anything related to the ability to open network connections on particular ports or to particular hosts</b>, or you want permission to <b>have a crontab</b> or <b>use FTP</b>, see the <a href="sec">security settings</a> page.</li>
 <li> If you want to <b>request a disk quota increase</b>, use <a href="quota">the separate form for that</a>.</li>
 <li> If you want to <b>request an IP address</b>, use <a href="ip">the separate form for that</a>.</li>
-<li> If you want to <b>generation of or permission to use an SSL certificate</b>, use <a href="cert">the separate form for that</a>.</li>
+<li> If you want to <b>request generation of or permission to use an SSL certificate</b>, use <a href="cert">the separate form for that</a>.</li>
 <li> If you want to request <b>a MySQL or Postgres user account</b> or <b>a database</b>, then today is your lucky day! You don't need to ask anyone for permission to do that. Follow <a href="http://wiki.hcoop.net/MemberManual/Databases">the instructions on our wiki</a>.
 </ul>
 
 <h3>Otherwise...</h3>
 
-<p>Visit <a href="https://bugzilla.hcoop.net/enter_bug.cgi">our Bugzilla database</a> to open a custom issue.  You can log in there using the same username and password that you are using to access this portal.</p>
+<p>First, check <a href="http://wiki.hcoop.net/MemberManual/FAQ">our member FAQ</a> and read all the question descriptions to make sure that your problem isn't solved there.</p>
+
+<p>If you don't find it, visit <a href="https://bugzilla.hcoop.net/enter_bug.cgi">our Bugzilla database</a> to open a custom issue.  You can log in there using the same username and password that you are using to access this portal.</p>
 
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