Reports for figuring out which accounts to freeze or boot; most of new SSL request...

[bpt/portal.git] / support.mlt

diff --git a/support.mlt b/support.mlt
index 2971ac5..bc5dcee 100644 (file)
--- a/support.mlt
+++ b/support.mlt
@@ -71,10 +71,19 @@ if showNormal then %>
 <li> If you want to <b>request installation of a Debian package</b>, use <a href="apt">the separate form for that</a>.</li>
 <li> If you want to <b>request a Mailman mailing list</b>, use <a href="list">the separate form for that</a>.</li>
 <li> If you want to request <b>anything related to the ability to open network connections on particular ports or to particular hosts</b>, or you want permission to <b>have a crontab</b> or <b>use FTP</b>, see the <a href="sec">security settings</a> page.</li>
-<li> If you want to request <b>a MySQL or Postgres user account</b> or <b>a database</b>, then today is your lucky day! You don't need to ask anyone for permission to do that. Follow <a href="http://wiki.hcoop.net/wiki/UsingDatabases">the instructions on our wiki</a>.
+<li> If you want to <b>request a disk quota increase</b>, use <a href="quota">the separate form for that</a>.</li>
+<li> If you want to <b>request an IP address</b>, use <a href="ip">the separate form for that</a>.</li>
+<li> If you want to <b>generation of or permission to use an SSL certificate</b>, use <a href="cert">the separate form for that</a>.</li>
+<li> If you want to request <b>a MySQL or Postgres user account</b> or <b>a database</b>, then today is your lucky day! You don't need to ask anyone for permission to do that. Follow <a href="http://wiki.hcoop.net/MemberManual/Databases">the instructions on our wiki</a>.
 </ul>
 
-<h3>Choose a category:</h3>
+<h3>Otherwise...</h3>
+
+<p>First, check <a href="http://wiki.hcoop.net/MemberManual/FAQ">our member FAQ</a> and read all the question descriptions to make sure that your problem isn't solved there.</p>
+
+<p>If you don't find it, visit <a href="https://bugzilla.hcoop.net/enter_bug.cgi">our Bugzilla database</a> to open a custom issue.  You can log in there using the same username and password that you are using to access this portal.</p>
+
+<!--h3>Choose a category:</h3>
 
 <% foreach (sub, cat) in Support.listCategoriesWithSubscriptions you do %>
 <a href="issue?cat=<% #id cat %>"><% Web.html (#name cat) %></a>: <% Web.html (#descr cat) %>
@@ -88,11 +97,11 @@ if showNormal then %>
 <a href="support?del=<% #id cat %>">[Delete]</a>
 <% end %>
 <br>
-<% end %>
+<% end %>-->
 
 <% if admin then %>
 
-<h3>Add new category</h3>
+<!--h3>Add new category</h3>
 
 <form action="support" method="post">
 <input type="hidden" name="cmd" value="add">
@@ -106,7 +115,7 @@ if showNormal then %>
 <tr> <td>Description:</td> <td><input name="descr"></td> </tr>
 <tr> <td><input type="submit" value="Add"></td> </tr>
 </table>
-</form>
+</form-->
 
 <% end %>