what: update location of servers, storage, bandwidth

[hcoop/hcoop-website.git] / contact.shtml

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<h3>Contact HCoop</h3>

<p>HCoop is run exclusively by members who serve as volunteers. We do not have set hours but do our best to respond to all inquiries within a reasonable amount of time (usually a day or two). If you would like to contact us, please use one of the methods listed here.</p>

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<td width="150px" valign="top"><strong>Chat</strong></td> <td
valign="top"><a href="irc://irc.freenode.net/#hcoop">#hcoop</a> on <a
href="https://freenode.net/">Freenode</a>&nbsp;&nbsp;&nbsp;(This is an
<a href="https://www.irchelp.org/" target="_blank">Internet Relay
Chat</a> channel where you can ask other users questions or generally
chatter.)</td>
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<td width="150px" valign="top"><strong>Membership</strong></td>
<td valign="top"><a href="mailto:membership@hcoop.net">membership@hcoop.net</a>&nbsp;&nbsp;&nbsp;(For new and prospective members with questions about memership not covered in our <a href="https://wiki.hcoop.net/ProspectiveMemberFaq">FAQs</a>.)</td>
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<td width="150px" valign="top"><strong>Abuse</strong></td>
<td valign="top"><a href="mailto:abuse@hcoop.net">abuse@hcoop.net</a>&nbsp;&nbsp;&nbsp;(To report inappropriate or illegal use of our servers, such as a DMCA violation.)</td>
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<td width="150px" valign="top"><strong>Mailing Lists</strong></td>
<td valign="top">Existing members needing help are encouraged to post their questions to the <a href="https://lists.hcoop.net/listinfo/hcoop-help">hcoop-help</a> or <a href="https://lists.hcoop.net/listinfo/hcoop-misc">hcoop-misc</a> mailing lists prior to contacting our admins. Prior to posting questions to the mailing lists, however, please verify that the answer to your question does not already exist in the <a href="https://wiki.hcoop.net/">HCoop Wiki</a>.</td>
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<td width="150px" valign="top"><strong>Support Requests</strong></td>
<td valign="top">Service requests which can only be completed by admins may be submitted on our <a href="https://members.hcoop.net/portal/support">support</a> page.</td>
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<td width="150px" valign="top"><strong>Bugs and Fixes</strong></td>
<td valign="top">Bugs, things requiring fixes, and anything you are
	  unsure about can be reported through our <a
	    href="https://bugzilla.hcoop.net/enter_bug.cgi">bug tracker</a>.</td>
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