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1 | ## How to file an issue |
2 | ||
3 | If you encounter an issue with SmoothieWare, you are welcome to | |
4 | [submit an issue](https://github.com/Smoothieware/Smoothieware/issues) | |
5 | ||
6 | Before you do that for the first time though please take a moment to read the | |
7 | following section *completely*. Thank you! :) | |
8 | ||
9 | ### What should I do before submitting an issue? | |
10 | ||
11 | 1. **this is not the right issue tracker if you are running a | |
12 | forked version of Smoothieware**. Seek help for such unofficial versions from | |
13 | the people maintaining them instead. | |
14 | ||
15 | 2. Please make sure to **test out the current edge version** of Smoothieware to see | |
16 | whether the problem you are encountering still exists, and **test with a clean config**. | |
17 | ||
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18 | 3. The problem still exists? Then please look through the |
19 | [existing tickets](https://github.com/Smoothieware/Smoothieware/issues?state=open) | |
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20 | to check if there already exists a report of the issue you are encountering. |
21 | ||
22 | **Very important:** Please make absolutely sure that if you find a bug that looks like | |
23 | it is the same as your's, it actually behaves the same as your's. E.g. if someone gives steps | |
24 | to reproduce his bug that looks like your's, reproduce the bug like that if possible, | |
25 | and only add a "me too" if you actually can reproduce the same | |
26 | issue. Also **provide all information** as [described below](#what-should-i-include-in-a-bug-report) | |
27 | and whatever was additionally requested over the course of the ticket | |
28 | even if you "only" add to an existing ticket. The more information available regarding a bug, the higher | |
29 | the chances of reproducing and solving it. But "me too" on an actually unrelated ticket | |
30 | makes it more difficult due to on top of having to figure out the original problem | |
31 | there's now also a [red herring](https://en.wikipedia.org/wiki/Red_herring) interfering - so please be | |
32 | very diligent here! | |
33 | ||
34 | ### What should I include in a bug report? | |
35 | ||
36 | Always use the following template (you can remove what's within `[...]`, that's | |
37 | only provided here as some additional information for you), **even if only adding a | |
38 | "me too" to an existing ticket**: | |
39 | ||
40 | #### What were you doing? | |
41 | ||
42 | [Please be as specific as possible here. The maintainers will need to reproduce | |
43 | your issue in order to fix it and that is not possible if they don't know | |
44 | what you did to get it to happen in the first place. If you encountered | |
45 | a problem with specific files of any sorts, make sure to also include a link to a file | |
46 | with which to reproduce the problem.] | |
47 | ||
48 | #### What did you expect to happen? | |
49 | ||
50 | #### What happened instead? | |
51 | ||
2d812f90 | 52 | #### Branch & Commit or Version of Smoothieware |
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53 | |
54 | [Can be found with the version command. (@version in pronterface)] | |
55 | ||
56 | #### Hardware model you are using (Make, and version) | |
57 | ||
58 | [eg Smoothieboard 5X V1b, Azteeg X5 Mini V2, ... etc] | |
59 | ||
60 | #### Host and Operating System running the Host | |
61 | ||
62 | [eg Pronterface, Octoprint, linux x64] | |
63 | ||
64 | #### Link to and console logs | |
65 | ||
66 | [On gist.github.com or pastebin.com. Always include and never truncate.] | |
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67 | |
68 | #### Link to running config and M503 results | |
69 | ||
70 | [On gist.github.com or pastebin.com. Always include and never truncate.] | |
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71 | |
72 | I have read the [Wiki](http://smoothieware.org) and Especially the [Trouble Shooting section](http://smoothieware.org/troubleshooting)... | |
73 | ||
74 | Copy-paste this template **completely**. Do not skip any lines! | |
75 | ||
76 | It might happen that you are asked to provide a more thorough crash log which you can find out how to do [here](http://smoothieware.org/mri-debugging | |
77 | ) |