<h3>Otherwise...</h3>
-<p>Visit <a href="https://bugzilla.hcoop.net/enter_bug.cgi">our Bugzilla database</a> to open a custom issue. You can log in there using the same username and password that you are using to access this portal.</p>
+<p>First, check <a href="http://wiki.hcoop.net/MemberManual/FAQ">our member FAQ</a> and read all the question descriptions to make sure that your problem isn't solved there.</p>
+
+<p>If you don't find it, visit <a href="https://bugzilla.hcoop.net/enter_bug.cgi">our Bugzilla database</a> to open a custom issue. You can log in there using the same username and password that you are using to access this portal.</p>
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